The purchase of products from this web site is governed by the following terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
About JAL Autoworks online order service
We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, please see our privacy policy.
Products
All items are made to order. We will inform you as soon as possible if the items you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.
Payment
We can only accept payment in pounds Sterling. We accept Visa Debit, Visa Credit, Visa Electron, Mastercard, and PayPal.
The total cost of your order is the price of the products including delivery charges.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with JAL Autoworks you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from JAL Autoworks, for a full refund.
To cancel your Standard Delivery Order please contact us at [email protected]
If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.
Standard Returns
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt.
We will issue a refund on receipt, or exchange the item if applicable.
Please note :
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be processed once received.
Faulty Item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.